PAYMENTS

As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, countering the financing of terrorism, and other legal obligations and regulatory requirements are met. As a result, withdrawals generally take from 0 (automated) to 96 hours or longer in specific anti-fraud cases where an enhanced due diligence or source of wealth or suspicious activity investigation was initiated.

SoftSpark Services s.r.l. is able to process all withdrawal requests 24/7, subject only to payment team staffing at any given time. SoftSpark Services s.r.l. has a multilevel authorization process regarding deposit and withdrawal payments. All withdrawals made by the customer must be executed in a timely manner and in accordance with the rules set out in the Withdrawal Policy and Payment Details Policy.

The maximum withdrawal amount processed for a player is 5,000 €/$/CHF daily, 25,000 €/$/CHF per 7 days, and 100,000 €/$/CHF per 30 days, unless otherwise specified in the promotional Terms & Conditions, where exceptions may be made for players with higher VIP status and those who win a progressive jackpot.

For larger withdrawals, SoftSpark Services s.r.l. may split the amount into smaller withdrawals to facilitate the request. However, any withdrawal fees incurred will not be increased as a result of this segmentation.

All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, countering the financing of terrorism, and other legal obligations and regulatory requirements are met. As a result, withdrawals generally take from 0 (automated) to 96 hours or longer in specific anti-fraud cases where an enhanced due diligence or source of wealth or suspicious activity investigation was initiated.

WHEN FILLING UP THE FORM FOR A WITHDRAWAL VIA BANK TRANSFER IT IS NECESSARY TO FILL IN BOTH IBAN AND SWIFT NUMBERS, NOT JUST ONE OF THEM.

If you encounter any obstacles while filling out the form or notice that your payment has not been processed please contact us via email [email protected] or live chat.

Standard Verification Documents

1. Photographic ID: A copy of a valid photographic ID is required. This biometric document can be in the form of a scan of a Passport, drivers licence or National ID/residence card. Specifically, it is the photograph page of the ID that we require for our verification checks. Please ensure that your full name, photograph, full address and signature are visible on the document.
2. Proof of address: This may be submitted in the form of a utility bill, a bank statement, a credit card statement. It should be a recent (recent 3 months) document showing your full name and address as registered on your account with us. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.
3. Notarized documentation: Your documents may need to be authenticated by an appropriately qualified Notary/Solicitor, signed and stamped as proof of legitimacy upon our request.
4. Proof of ownership for cards, E-Wallets, in some cases Selfies and Source of Wealth documentation

Please bear in mind the following:

1. We do not accept black-and-white scans
2. The documents must be either a PDF file or an image of the document.
3. Screenshots cannot be accepted.
4. We need both sides of the cards signed, we need to see the first 6 digits of the cards as well as the last 4 digits, you should cover the other numbers as well as the CVV code.

You can upload the documents here https://chipstars.bet/casino/profile/verification or send them via email to [email protected]

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above.

We reserve the right to carry out the following actions following the above checks:

Cancelling the withdrawal and return the funds to the players account when:

1. The customer has not yet provided requested documents;
2. The customer identification documents have expired;
3. There are fraud/cheating/collusion/ money-laundering concerns;
4. The customer attempts to withdraw following a player transfer; and
5. The payment method to which the withdrawal has been requested is not the same as the depositing method

Please note the following important withdrawal information

Please notify us immediately should your credit/debit card(s) be lost, stolen or cancelled or should your E-wallet status change, so we may investigate their status and confirm that payments may/may not be received.

Below, please see the type of authentication required, as determined by the total amount of the customer’s withdrawals per one (1) month period:

We reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

Withdrawal Details

*Details

The currency amounts are always relevant to the players sign up country.

Player Transfers

SoftSpark Services s.r.l. player transfer feature is intended to help players fund their accounts so that they can play at our tables. Transfer funds should come from winnings, and for security reasons, players are restricted from withdrawing transferred funds that originated directly from DEPOSITS or other transfers.

The player transfer feature has been designed to enable players to fund their accounts so that they can play at SoftSpark Services s.r.l. tables; due to fraud prevention and anti-money laundering measures, SoftSpark Services s.r.l. needs to be particularly diligent when monitoring player transfers, which all players should appreciate.

Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.

Your bank or payment processor may levy a fee to process your withdrawal. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.

SoftSpark Services s.r.l. will not be liable and will not compensate for any fluctuations of currency values from point of request to time of transaction completion.

We do not accept cash deposits, nor allow payment methods issued to 3rd parties or in a business’ name.

Withdrawals requested within the same 24 hours period via the same payment method, may be merged into one payment transaction.

In most cases, withdrawal Payment credits will be posted as separate transactions.

If you do not use certain payment methods to deposit to your account for more than 12 months, this withdrawal option may no longer be available or require another deposit with the same method.

If your withdrawal request is for less than the minimum allowable amount, listed below, the funds will be returned to your Bankroll:

1. The minimum withdrawal for all payment methods is the equivalent of 20 € in your currency,except for SEPA withdrawals, where the minimum amount is 30 €.

We operate a closed loop policy on deposits and withdrawals. Where possible, all customers must withdraw funds to the originating funding method/account. Customer’s withdrawal requests shall be automatically paid directly to the payment method(s) by which that customer submitted their original deposit(s) to their SoftSpark Services s.r.l. account, up to the amount that the customer deposited in SoftSpark Services s.r.l. using the same payment method(s). Withdrawal above the deposit amount shall be processed after a thorough review.

In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent use of your funds. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently used, lost or transfered.