FAQ

1. How to register?

You can register by clicking on the 'Log In' button from the home page and then on 'Sing Up'. Submit your personal details and you can start playing.

2. Can i change my password?

You can change your password at any time under the Change Password section of your account. Fill in the details and save changes. The password should be hard to guess and you need to change it periodically. Please also make sure to keep your login details secret.

3. What do i do if i forget my password

You can reset your password by clicking on the 'Log In' button from the home page and then on 'Forgot Password'. Submit your personal details and you will receive an email with a link to reset your password. If you don't see a password reset email in your inbox, please look in your spam or junk mail folder as it may have been marked as spam by your email provider.

4. I want to change my avatar?

Login in to your account and then click on your avatar. You can customize your avatar or you can choose between 14 predefined avatars.

5. I want another account?

It is forbidden to possess multiple accounts. You can only have one account.You must go through the account verification process by enclosing your ID card or passport during registration. Only one profile can be possessed with one verification document.

6. I haven't received my activation email.

Check to make sure the email address is spelled correctly. If not, verify the address with the correct spelling. Verification emails may be filtered directly into your email program's spam or junk mail folder, check there.

7. I want to close my account.

If you want to close your account, you must send an email to [email protected]. Write down the reasons for closing the account and the whole process should be done quickly.

8. Why do I need to verify my identity?

We have to make sure that you are over 18 years old and therefore you can access our gambling site.

9. Is it safe to upload my personal documents?

We guarantee that your documents are secure once they leave your computer using 'SSL' technology. Thus, you can be sure that your documents cannot be intercepted when submitting via the Internet.

10. I don't have a scanner to scan my documents - what can I do?

It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!

11. What will happen to my account if it isn't verified?

Until you get verified you can use play money to check out the platform and gameplay. After you get registered you can make a deposit and receive deposit bonus and get included in the VIP program.

12. Where can I check my account balance?

Your poker account balance will be shown in the home page below "Cashier".

1. What payment methods can I use to deposit?

Chipstars Poker accepts a wide range of modern payment methods. The full list of available methods can be found on this page..

2. I want to deposit funds to my account.

Log-in to the chipstars.bet website using your email address and password, then click to the “CASHIER”. Then click on “Deposit” next to your status. After that choose your payment method and enter all the required information.

3. Is making a deposit safe?

Absolutely! Chipstars is a licensed casino and has 128-bit encryption in place, so there is no need to worry about making a deposit. But if you still worry about your safety you can choose to use other anonymous methods like prepaid cards, e-wallets that don’t share any of your financial info with third parties.

4. I’m unable to deposit using my bank card.

• That you have entered the correct card number.

• That you have entered the correct security code (the last 3 numbers on the back of your card).

• That you have entered the correct expiry date of your card. If you are sure you’ve entered the correct information, verify with your bank that you are not exceeding any account limits and that there are no other problems related to your card.

5. I have a new bank card. How do I use it on my account?

There is no specific procedure required. Simply enter the information of your new card when making a deposit.

6. What is the minimum amount that I can deposit?

The minimum you can deposit is 10 euros.

7. How can I change my deposit limit?

Any requests to reduce your deposit limit will be processed instantly. Please be aware that in order to efficiently prevent compulsive gaming, we will process all limit increase/removal requests only after 24 hours from the initiation.

1. I am unable to connect?

First of all check your internet connection status, and make sure your anti-virus, firewall and/or network hardware are not blocking access to the application.

2. How should I set up my Firewall?

In order to play on Chipsstars poker while using a firewall, make sure your firewall is configured to accept incoming data from port 443.

3. I am unable to see some/any chat at the tables?

If you cannot see the chat of other players, you may have accidentally modified some of the chat visibility. To turn it back on, click the ‘Settings’ menu in the upper right of the game window and select Chat Settings and uncheck mark in the 'Disable messages from all players in the chat' box.

4. How can I modify/disable my chat function?

Chat options can be modified by clicking the ‘Settings’ button in the Poker lobby and clicking ‘Chat Settings’.

5. How do I change my sound settings?

You may change your sound settings by clicking the ‘Settings’ button in the Poker lobby and clicking ‘Sound Settings’. You have the option to adjust the general table sound as well as the dealer sound. The same options will be available for you at the tables (click the ‘Settings’ button at the top of the table).

6. How is the Currency Exchange Rate calculated?

For ease of use a player’s balance is converted to the table currency. The exchange rate is calculated daily and the rate will be frozen while you have funds at a table to ensure you do not lose out in any way.

7. Minimum System Requirements?

Your PC will need to meet the following system requirements in order to play Poker with Chipstars: Windows 98, ME, 2000, XP or Vista 400MHz Pentium or faster CPU with at least 128MB of RAM Minimum screen resolution of at least 800 by 600 pixels with 16-bit ("High Colour") At least 30MB of free disk space. MS Internet Explorer 5.2 or later version.

8. Is Chipstars a Legal and Regulated Online Gambling Site?

Chipstars.bet is operated by Games & More B.V. registered under No. 149948 at, Hanchi Snoa 19, Trias Building, Curaçao. This website is licensed and regulated by GCB (Curacao Gaming Control Board) under the license No. OGL/2023/121/0086. The payment processor is Power Gaming Ltd (Company n: C77981) with the address at 64, Excalibur, B.Bontandini Street, Birkirkara - BKR 9037 - Malta

9. Chipstars prohibits the use of its services

by people in the following countries: USA, France, Netherland, Singapore, Curacao.

1. How do I withdraw?

Click on the ‘Cashier’ button on home page then select cash out and choose method.

2. Where can I learn more about the withdrawal policy?

Click here to see all our Withdrawal Policy options.

3. What’s the withdrawal procedure?

All withdrawals are reviewed by our internal review team and must be approved; this process will take up to few business days. Occasionally, withdrawals may be merged in the event of a previous withdrawals not being processed yet. You can only withdraw onto the card or eWallet that you used to make your deposit. This means that the payment method must be verified before any withdrawal can be made, and the payment method must belong to you and registered in your name. Until the withdrawal is dispatched, you may reverse and have the funds added back to your account.

4. My withdraw is rejected, what should I do?

Check your e-mail first and look for mail from Chipstars with instructions on how to finish your withdraw. If there is no withdraw please contact our support at [email protected]

5. What withdrawal methods are available?

Chipstars offers a lot of different payment options such as MasterCard, Visa, Skrill, Netteller, Bitcoin, Litecoin, Dogecoin, BNB, Cardano ADA, Ethereum, Monero, Ripple, Solana, USDT, TRX, USDC.

What is Chipstars VIP Club?

Chipstars VIP Club is the place where the most active users are gathered and get exclusive rewards for it.

How to become a part of the VIP Club?

In order to become a member of the VIP Club you need to reach Rank 13 & your personal host will send you your invitation right away.

What are the benefits of being in the VIP Club?

Chipstars VIP Club unlocks the following benefits:

• first-hand information directly from the team
• weekly, monthly, birthday, and other bonuses
• higher referral rate
• special VIP events & battles
• dedicated personal manager with an individual approach to solving any problem that you might be facing.

What does affect the weekly/monthly bonus?

The only thing that affects your bonuses is your gaming activity - the more you play, the more you get. The exception is the Birthday bonus of course it is sent to the user regardless.

Why is Chipstars VIP program better than others?

We guarantee the most valuable benefits in the industry! Also, it’s easier to become VIP than in most other casinos, there is very fair leverage where you keep getting your perks lifetime.

When I become VIP, how long I will have that status?

Once you become a Chipstars VIP, you will have that mark forever. When you show confidence in Chipstars one time, benefits are guaranteed lifetime!

I am a member and I haven’t received any bonus yet. Why? When are they sent to the users and how often?

There are several reasons for it.It’s either you haven’t played on Chipstars for a long period of time or you became a VIP Club member less than a week ago and it didn’t accumulate yet. Weekly bonuses are sent out each Monday and monthly on the 1st of each month.