FAQ

1. How do I download our Windows and MAC chipstars application?

Go to our download page, scroll, and you will see the download instructions. If you have any problems contact support.

2. Can i play for free?

Yes, but only freeroll tournaments. If you just want to try Chipstars poker you can always play for play money without making any deposit.

3. What is a Satellite Tournament?

A satellite tournament is one where the winners gain free entry into another (larger) tournament.

4. What is Rake?

When you play Poker at Chipstars you play against other players not the house. As such a charge is made in the form of rake; rake is the 'house' take. On every cash game table, where the pot is contested, a rake is taken from the pot as per the table below. We have a 'no flop no drop' policy, so do not take a rake from games when no flop is seen.

Chipstars Rake/Cap 4%

Blind	1-2 Players	3-6 Players	6-9 Players
0.10-0.25	0.75	1.5	3
0.25-0.50	1.5	3	4
0.5-1.00	2.5	4	5
1.00-2.00	3	8	10
2.00-4.00	4	10	12
5.00-5.00	5	12	16

5. What Type of Cash Games Are Offered at Chipstars?

Chipstars offers both Hold’em and Omaha variants in cash game format with tables running around the clock.

6. Is Short Deck Offered on Chipstars?

No.

7. What Cash Game Stakes Are Offered at Chipstars Poker?

Hold’em tables on Chipstars Poker start at 0,02 cents per BB and go all the way up to 1000€.Omaha tables are available starting at 0,2 cents per BB and run as high as 200 €.

8. Do you run rebuy and add-on tournaments?

Yes. Some of our multi-table tournaments fall into this category, meaning you can purchase extra chips during a tournament. Rebuy lasts as long as the late registration is on. The first add-on is available during the first break and will be available to all players, regardless of their chip count. Tournaments may allow both methods of boosting your chip count, or just rebuys. If a tournament allows rebuys or add-ons, this fact will be displayed in the tournament Lobby (following the tournament name) and in the information box on the right-hand side. The details will be displayed upon selecting the tournament.

TABLE

BONUS

1. How do I receive my first deposit bonus?

The player which registers for the first time on the Chipstars has the right to exclusive bonus offer which is automatically connected to his account after the first deposit.

2. How to reach the bonus?

Once you’ve made your deposit, you can start earning Reward points by playing real money games. The player needs to accumulate a certain number of reward points that are being generated just playing on the Chipstars platform. Reward points are determined by calculating points in the function of the rake (commission which is Chipstars takes for all poker games)that is accumulated by a player in cash or tournament game.

3. Bonus restrictions?

Bonus restrictions: withdrawal restricted bonus and release restricted bonus There are 2 types of bonus restriction: withdrawal restricted and release restricted. This information will be specified in the bonus details of the bonus itself in your "My current bonuses". Withdrawal restricted bonus The bonus amount is added to your account directly so that you can play specific games with this amount. As soon as you have an active withdrawal restricted bonus, the bonus funds will always be used when you play a game. A withdrawal restricted bonus may be configured to restrict the bonus, deposit and/or winning amounts. Players may not be able to withdraw the restricted amount or take it to other games. This amount is the current “Restricted amount”. Winnings included in the restricted amount are limited to those winnings that result from the use of the restricted amount (and only if those winnings are to be restricted as per the bonus offer terms and conditions). There is no maximum cap on how much your winnings may be restricted. If a player has active withdrawal restricted bonuses where the winnings are restricted, the winnings amount gets added to the restricted balance for that bonus until the bonus release conditions have been met. For that reason as you play the valid games the current restricted amount may go up or down. If you are not able to meet the wagering requirements in the validity period, the bonus and/or winning amounts will be claimed back at the bonus expiration date. Release restricted bonus The bonus amount will be added to your account once the wagering requirements have been met. Once this amount is released to your account, you may use it at any game or withdraw it. The total bonus amount in a release restricted bonus may be released to you in multiple equal parts. The wagering requirements are also equally divided over the parts. If you are not able to meet the wagering requirements in the bonus validity period, then the remaining parts will not be released to you.